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TERMS & CONDITIONS

Promotion Information

  • Please note that the information published are correct at the time of publication.
  • All room rates offered in the promotion are subject to changes at any time without prior notice at our management’s discretion.

Confirmation of Booking

  • Please note that confirmation of your reservation are subject to room availability based on first come first served basis. Other terms & condition may also be reasonably imposed upon confirmation.
  • Room booking is considered successfully confirmed upon issuance of a confirmation email and full payment. Guests must email us at enquiries@wedgewoodresidences.com immediately if there are no response from us after 24 hours. Kindly print out a copy of your confirmation email.

Transferability

  • Confirmed room booking is non-transferable nor can you check-in on behalf of another person.

Check-in

  • You need to present the following documents upon check-in at the Front Desk
  • • IC or passport
  • • If pay using credit card, the card holder must attend upon check in.
  • Please note that should there be any discrepancy found with the details on any of the above documents, the reservation will be treated as invalid and no refund will be given.
  • Refundable miscellaneous deposit (required upon check-in):
  • • 1 bedroom : RM200
  • • 2 bedroom : RM400
  • • 3 bedroom : RM600
  • Should guest arrival with more than the maximum occupancy, we reserves the right to reject the Check-in process and guest will have to bear any additional charges billed to them.

Cancellation Policy

  • The guest can cancel free of charge until 3 days before arrival. The guest will be charged the first night if they cancel in the 3 days before arrival.
  • Payment made for confirmed rooms are non-refundable for no show.

Tourism Tax (TTx) will begin on September 1 2017

The implementation of the Tourism Tax (TTx) will begin on September 1 2017, as announced by the Customs Department. According to the announcement, tax rate is fixed at RM10 per room per night. The registered operator is liable to collect tourism tax from a tourist upon his or her departure. This TTx is implemented for international guests only.

  • For Certificate of Approval as Tourism Tax Operator, please go to this link : http://wedgewoodresidences.com/download/89843

T&C

  • Management reserves the right to alter, amend, delete or add to the stated term & conditions or withdraw this promotion at any time without prior notice.
  • It is deemed that you have agreed to all our stipulated term & conditions when you have successfully placed your room booking with us. Any dispute thereafter will not be entertained.
  • Our liabilities in respect of any loss or damage to the items belonging to the hotel guest are governed by the Innkeepers Act 1952.