Guarantee & Cancellation Policy

    Guarantee & Deposit Policy

    • To guarantee a booking, advance payment is required prior to arrival.
    • A miscellaneous deposit of RM200 (1 Bedroom Suite), RM400 (2 Bedroom Suite), RM600 (3 Bedroom Suite) is required with full payment made prior to check-in.
    • Miscellaneous deposit are refundable upon clearing of all outstanding / miscellaneous charges upon check-out.

    Cancellation / No Show / Shorten Stay

    • Cancellation made with less than 48 hours notice will be subjected to One (1) night room charge based on daily rates.
    • Promotion packages are non-refundable.
    • Payment made are non-refundable for No Show guest.
    • One (1) night room charge or administration fees of 10% of total room charge, whichever is higher will be charged for Shorten Stay.