Guarantee & Cancellation Policy
Guarantee & Deposit Policy
- To guarantee a booking, advance payment is required prior to arrival.
- A miscellaneous deposit of RM200 (1 Bedroom Suite), RM400 (2 Bedroom Suite), RM600 (3 Bedroom Suite) is required with full payment made prior to check-in.
- Miscellaneous deposit are refundable upon clearing of all outstanding / miscellaneous charges upon check-out.
Cancellation / No Show / Shorten Stay
- Cancellation made with less than 72 hours notice will be subjected to One (1) night room charge based on daily rates.
- Promotion packages are non-refundable.
- Payment made are non-refundable for No Show guest.
- One (1) night room charge or administration fees of 10% of total room charge, whichever is higher will be charged for Shorten Stay.